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TECH JULY 16, 2024

Why Remote Device Management is the Future of IT Efficiency

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Remote Device Management is the future of IT and organisational efficiency and the digital workplace. It offers unparalleled flexibility, cost savings and scalability for modern businesses.

By empowering IT teams to monitor, manage and troubleshoot devices from anywhere, remote device management reduces the need for physical interventions, significantly cutting down on downtime and maintenance costs. It ensures that all devices are up to date with the latest software and security patches, enhancing overall system reliability and security.

This proactive approach not only optimises operations, but it also supports the growing trend of connected work environments and the digital workplace, making it an indispensable tool for future-focused IT strategies.

INTRODUCTION TO REMOTE DEVICE MANAGEMENT

Remote Device Management (RDM) provides an organisation with a centralised solution that can monitor, manage and secure employee devices across various locations.

As workforces become more dispersed and reliant on digital tools, working from homes, offices, frontline situations and coworking locations around the world, RDM ensures seamless connectivity and efficiency - elements that are essential for modern businesses.

BUILDING A DIGITAL WORKPLACE WITH REMOTE DEVICE MANAGEMENT

Smart device management is pivotal in creating a healthy digital workplace.

It ensures employees can securely access company resources from anywhere, using robust devices equipped with essential collaboration tools like video conferencing and project management software. Furthermore, with talent shortages in many industries including IT, the scalability and flexibility inherent in RDM allows businesses to hire the right person for the job, no matter where they live in relation to their IT support team.

This kind of flexibility enhances productivity and job satisfaction by fostering a connected and adaptable work environment - a digital workplace.

By streamlining device maintenance and remote management, businesses can significantly lower costs related to device ownership, as maintenance and tech support often comprise 80% of a computer's TCO.

Proactive security management, increased efficiency and productivity and compliance with data regulations are just a few benefits of remote management and maintenance programs, both for the organisation and for individual employees.

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ENHANCING IT OPERATIONS WITH REMOTE DEVICE MANAGEMENT SOFTWARE

To streamline their IT processes, businesses today leverage many kinds of software tools dedicated to RDM. These tools could also be referred to as Mobile Device Management (MDM) software and Unified Endpoint Management (UEM) software.

Device management tools provide agent and agentless management of computers and mobile devices through a single console. Some tools can even manage nontraditional devices, including Internet of Things (IoT) devices, wearables and rugged handhelds.

By aggregating data on device performance and integrating advanced communication and collaboration tools, companies ensure real-time connectivity and operational efficiency. Secure, cloud-enabled devices managed through these systems facilitate remote access while maintaining data integrity and compliance.

Top 4 Remote Device Management Software

  • ManageEngine Mobile Device Manager Plus: Integrates a wide range of traditional and non-traditional devices and operating systems, with an intuitive dashboard and strong security.
  • Microsoft Intune: One of the best for Microsoft-centric environments, it offers comprehensive device management, including bundled options with Azure identity and security.
  • VMware Workspace ONE: Formerly Airwatch, it provides a unified endpoint management solution, including data centre integration, with a suite of secure productivity apps and a corporate intranet.
  • IBM MaaS360: IBM’s AI-driven endpoint management solution includes a wide range of features designed for both enterprise and SMB use, including comprehensive reporting that can be queried via AI.

Key Features of Remote Device Management Software

Effective device management software includes:

  • A single user-friendly dashboard to manage all enrolled devices, including enabling IT teams to locate, lock, update and wipe devices or apps
  • Security standards and regulatory requirements
  • Continuous tracking of device performance and health
  • Remote troubleshooting to allow IT teams to address issues without physical access
  • Scalability to support a growing number of devices as the organisation expands, including automated enrolment processes
  • A broad range of integrations with devices and operating systems
  • The ability to install the solution on-premises, in the cloud, hybrid, or even run via SaaS (Software as a Service) for affordability year-to-year or month-to-month.
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FUTURE TRENDS IN REMOTE DEVICE MANAGEMENT

The future of device management, especially with remote and connected workforces, is poised to evolve with advancements in artificial intelligence (AI) and machine learning (ML). These technologies will enable improved predictive maintenance, automated security analysis and responses and more personalised user experiences. The spread of 5G will further enhance device connectivity and performance, making connected work even more efficient.

Proactive Cybersecurity

Organisations must implement continuous, business-aligned risk management efforts. A human-centric approach, including workforce training, reskilling existing talent and integrating AI to augment human effort, is essential for improving an organisation’s security posture.

There are also more technologically focused solutions that organisations can implement for strong, proactive cybersecurity, such as the use of Virtual Private Networks (VPNs). Furthermore, organisations can provide employees with devices that have been designed with security in mind from the start. Dynabook has developed its own Basic Input/Output System (BIOS), the pre-installed firmware of a PC, precisely for this reason.

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Leveraging Articial Intelligence and Machine Learning

AI can significantly enhance the management of remote workforces. While AI has been noted as a potential security risk to organisations, its potential benefits should not be ignored.

With AI, an organisation can analyse vast amounts of data to identify patterns and detect anomalies indicative of cyber threats. This enables quicker and more accurate threat detection and response, mitigating risks before they escalate. AI-driven systems can automate routine security tasks, such as patch management and incident response, reducing the burden on IT teams and ensuring consistent protection.

WHY YOUR ORGANIZATION NEEDS TO ADOPT REMOTE DEVICE MANAGEMENT

Adopting device management strategy and software is crucial for organisations aiming to stay competitive in a digital-first world. It empowers organisations to be on the front foot when it comes to cybersecurity threats, talent shortages and data management.

It is not just a trend - it’s a necessity for modern enterprise operations. Managing devices and data remotely offers a comprehensive solution to manage a dispersed and connected workforce, ensuring security, productivity and efficiency. By adopting remote device management, organisations can create a resilient digital workplace ready to meet future challenges.

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