Share |

My notebook is locked/frozen and I cannot shut it down.

If your notebook is locked/frozen and you are unable to shut down the notebook from the operating system, you will need to perform a hardware reset. To do this, press the POWER button for several seconds until the POWER LED on your notebook is off. Restart your notebook by pressing POWER button again.

NOTE: Hardware reset should only be done if your notebook has locked up and you are unable to shutdown your notebook from the operating system.

Did you find this helpful?

Thumbs UpThumbs Down Thank you for your feedback