Toshiba Canvio Advance V9 USB 3.0 Portable External Hard Drive 2TB (White)
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How do I obtain Support and Service for my All in One?
Should you have difficulty in operating the Toshiba All-in-One PC please consult the User Information Guide supplied with the unit before contacting Toshiba for support and service.
OBTAINING SUPPORT FOR YOUR All-in-One PC
Please visit our website www.mytoshiba.com.au/support or www.mytoshiba.co.nz/support for answers to commonly asked technical questions and other support related enquiries. You will also find the online service booking.
Having followed the User Information Guide and visited the Toshiba’s website – support section, and in the event where further assistance is required, please contact the Toshiba Support Centre on 13 30 70 (Australia) or 0800 445 439 (New Zealand) between 7am to 7pm (AEST), Monday to Friday.
A technical representative will assist you to diagnose the problem and if it cannot be resolved remotely and appears to be hardware related you will be informed of the available service options depending on your location.
OBTAINING HARDWARE SERVICE FOR YOUR All-in-One PC
- Book on-line by visiting www.toshibamobilecare.com.au or call the Toshiba Support Centre on:
13 30 70 (Australia) or 0800 445 439 (New Zealand) between 7am to 7pm (AEST), Monday to Friday.
Our Service coordinators will arrange an onsite service visit if you are in a covered location, usually within 50 km from the nearest service point. Alternatively, you can visit the MobileCare Centre or Authorised Service Provider nearest to you.
Please be advised that onsite service is arranged on a best effort basis depending on the location and serviceability of your All-in-One PC for the diagnosed fault.
- Please ensure that your data is backed-up and secured prior to releasing your All-in-One PC for service. Toshiba disclaim responsibility for any data loss or security.
Repair to the goods may result in loss of the data. It includes, for example, songs, photos, telephone numbers and electronic documents. Toshiba recommends that you back up and secure your data prior sending the goods for repair or service.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
If the fault is found to be non-warranty in nature, you will be contacted to discuss the available service options and their costs. A service assessment fee may apply if the service provider is unable to replicate the reported fault.