Dynabook customer service

Dynabook works with a wide variety of corporate, government, SMB and education customers. We understand fleet procurement, testing and assessment processes and we’ve structured our services to support fleet buyers, managers, support staff and end-users.

TO MINIMISE DISRUPTION, WE PROVIDE IN-COUNTRY, IN-HOUSE SERVICE, WARRANTY AND REPAIRS

Dynabook has invested heavily in service infrastructure to support fast turnaround.

  • Nationwide network of Authorised Service Centres and fully trained Service Partners.
  • Spare parts held in-country and buffered to meet predicted requirements.
  • Warranty and service repairs carried out in Australia, not overseas, avoiding long delays.
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Dynabook custom laptop builder

BUILD TO ORDER WITH NO MINIMUMS, AND DELIVERY IN 3 WEEKS*.

Dynabook’s build to order service lets you configure devices to your preferred specifications and order as many - or as few - as you need.

  • No fixed minimum quantities.
  • Specify processor level (from Celeron up), storage, memory, screen type, security features and more*.
  • Orders are built in-house by Dynabook, with a typical turnaround of only 3 weeks.**

SUPPORT AT ANY POINT IN THE LIFECYCLE.

1: PRE-SALE TECHNICAL SUPPORT, TESTING, TRANSITIONS & BUNDLING.

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Our team can help with:

  • Pre-sale product insights and technical support.
  • Technical trials, product testing and certification procedures.
  • Bundled packages of accessories and support upgrades.
  • Hardware, software, network and security matters.
  • Supply planning.
  • Device transition and management.

2: CONFIGURATION, CUSTOMISATION, SOE LOADING & DEPLOYMENT

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Your devices can be delivered ready to use right out of the box, pre-loaded with your custom software image and all your apps and settings. This streamlines rollouts, increases security and frees IT staff for other duties.

We can help with:

  • Pre-delivery configuration, including custom BIOS settings.
  • Pre-loading SOEs and custom imaging.
  • Asset tagging and reporting.
  • Large scale, wide-area and direct to end-user deployments.

3: MANAGEMENT, MAINTENANCE, SERVICE & REPAIR

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To provide shorter turnaround times and faster problem solving, Dynabook is commited to in-country support:

  • Dynabook’s ANZ engineers are available to consult, develop and manage customised solutions.
  • With complex problems our local technical specialists can get high-level support direct from the design and development teams.
  • Warranty service and accident repairs are carried out in-country, not sent to offshore centres.

4: DISPOSAL, DATA DELETION, RESALE AND RECYCLING

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We can help with:

  • Safe and eco-friendly processing and recycling of redundant IT devices (any brand).
  • Packaging and pick-up of equipment for recycling.
  • Inspection and data deletion.